Refunds & Returns

7 Days DOA Product Guarantee

If one or more of the items you received are damaged, different, or not working, you will be protected by this Guarantee. Please contact us for Return Material Authorization within 7 days of the order being received.

After returning the product to the address provided by our customer service team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund.

We do not offer No Reason Returns

Missing item(s), wrong item(s) or incorrect package sent

During delivery, please make sure the package is in good condition (no sign of being opened) and confirm the contents before signing the package.

For any issues, please contact us and follow our warranty process:

1. Provide your order number and the product code (SKU number).

2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions after the problem is confirmed by Migadgets:

If there is an item missing, we will resend the missing item/accessory for free within the warranty period.

If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item (if applicable and available). Migadgets will decide whether you need to return the wrong product or not and reimburse you for the return shipping fee when we receive it.

Repair Period & Warranty Exemptions and Notes

Repair PeriodCategory
1 yearMobile phones, tablets, PC computers, mainboard and motor of electric bicycles and electric scooters, projectors, 3D printers, laser engraving machines,& ebook readers
180daysSmart watches & electronic accessories (eg. earphones, keyboards, speakers, & mice)
90 daysSmart bracelets     

For the above categories, the warranty is only for the main body. The warranty period of product accessories (such as chargers) is 30 days.

Warranty Exemptions and Notes

1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.

2. If you have damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

The customer voids the warranty if they:

– Flash the firmware of a device or root a device

– Open the body in an attempt to fix the device

– Modify, remove, customize, or swap parts of the product

– Use the device in a way that it is not originally intended for

– Continue to use the item once a fault occurs and causes more damage

Returns processing limitation

If you have any after-sales issues, please contact us directly for a solution according to your case. We will confirm whether you need to return the item and to which address you may return it to.

The following section describes the processing time required upon receiving your returned item.

For exchanges, the processing time for the exchanged item will be between 3-6 business days upon receiving your item back and depending on stock availability.      

For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After we process your refund, the time it takes to show in your account depends on the payment method. Please click here to view more. 

For Repair, the duration depends on item and manufacturer’s spare parts inventory.

How to request warranty (return, repair, and refund) and notes

If your item has an issue, please contact us

Please carefully follow our warranty process to minimize any delays:

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).

2. Tell us what steps you have already taken to resolve the issue.

3. Provide the item code indicated on the outer packaging.

4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

NOTE:

You need to provide a clear photo or video showing the product problem/order / SKU number.

Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s).

2.If the product is returned more than one month after the receipt, or if the product is returned for customer reasons (including non-satisfaction, wrong size, change of mind), the customer is responsible for the shipping fee.  For non-customer-related returns within one month, Migadgets is responsible for the shipping fee, and the customer must return it using the shipping method Migadgets prescribes.  In all return situations, the customer must provide the tracking number. 

3.Customers must contact us before returning an item. Returned items without Return Merchandise Authorization (RMA) will not be accepted. For incomplete warranty requests, Migadgets reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA Form), sends to the wrong address, returns an incorrect item, or submits an empty package, Banggood reserves the right to refuse any compensation.

4. For No Reason Return, you need to ensure that the product package is intact and all accessories are complete and unused. Clothing and other items must be new, unwashed, and still have the labels attached.

5. Customers must return the item by the shipping method specified by Migadgets , usually registered courier service is required.

6.All returns will be checked by our technical team upon arrival. If the returned product cannot be repaired, Migadgets will provide an alternative solution.   

RETURNS


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at marcel@allsortswebdesigners.co.za.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at marcel@allsortswebdesigners.co.za and send your item to: 4 Bardia Street, , EC, 5247, South Africa.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 4 Bardia Street, , EC, 5247, South Africa.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.